1. Overview

At Gurafrica.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

2. Return Eligibility

Time Frame: You have 30 calendar days from the date you received your item to initiate a return.
Condition: Items must be unused, in their original condition, and in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required to process the return.

3. Non-Returnable Items

Some items are non-returnable, such as perishable goods, custom products, and sale items. Please refer to specific product descriptions on our website for more details.

4. Return Process

To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item you wish to return.
Once your return is approved, you will receive instructions on how and where to send your items.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

7. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us

For any questions regarding returns, please contact us at [email protected]